Wholehearted Mug
This item is made to order. Please allow 3–4 weeks for your order to be handmade and dispatched.
Hand-thrown ceramic to-go cup designed for slow sips, busy mornings, and coffee that actually tastes better in handmade clay.
Ceramic Travel Cups – Stinky Boy Studio
Each ceramic travel cup is handmade, so slight variations in shape, glaze, and finish are part of the unique character of the piece.
Returns
We accept returns within 14 days of delivery provided the item is:
unused
unwashed
in original condition
securely repackaged for safe return
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Breakages in Transit
If your cup arrives broken or damaged, please contact us within 48 hours of delivery.
Email: [your email]Include:
your order number
clear photos of the damaged item and packaging
We will arrange a replacement or refund where appropriate.
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Handmade Variations
Minor variations in glaze colour, texture, or form are not considered faults and reflect the handmade nature of each piece.
We aim to get your order to you as quickly and safely as possible.
Processing Time
Orders are processed within 2–5 business days.During busy periods, product launches, or exam seasons (vet life 🙂), processing times may be slightly longer.
You will receive a confirmation email once your order has been shipped.
Sweaters ship in ~1 week.
Made-to-order ceramic cups ship in ~2–3 weeks.
Shipping Within Australia
We ship via Australia Post.
Estimated delivery times:
Standard shipping: 3–8 business days
Express shipping: 1–4 business days
Pickup is available for Perth area only
Shipping costs are calculated at checkout based on your location.
International Shipping
International shipping is available to selected countries.
Estimated delivery times:
7–21 business days depending on destination and customs processing.
Customers are responsible for any customs duties, import taxes, or local fees.
Tracking
All orders include tracking information, which will be emailed once your parcel is dispatched.
Incorrect Address
Please ensure your shipping address is correct at checkout.Stinky Boy Studio is not responsible for orders lost due to incorrect or incomplete addresses.
Delays
Once parcels are handed to the postal carrier, delivery times are outside our control.We appreciate your patience during peak postal periods.
